Aloha Guests! It is our goal that you arrive here on Kauai at the Poipu Plantation and are pleased with your selection of accommodations.

Please select your Suite carefully and review all information on our web site. It's a good idea to check our Compare Suites & Prices page before making any reservations. Discuss any questions with our office staff to be sure you understand what you are reserving and the views, location, facilities, amenities and services that are included. Please be sure the number and age of persons is accurate so that your accommodation will be appropriate and properly arranged. Please refer to notes shown below.

Making a reservation

You may request availability information or submit reservation details via our secure online server,
(requests are answered during business hours and at least within 24 hours)

or by calling: Toll Free 1 (800) 634-0263 (US and CA) or 1-808-742-6757

Hawaii Standard Time 8 to 3 Monday to Friday, 8 to noon weekends & holidays.

We are glad to Courtesy Hold space a few days while you continue to compare and while you arrange your flights. Most reservations are then confirmed with a 50% advanced deposit.

Cancellation, Change, & Payment Policy

• A deposit of 50% will confirm a reservation. Visa, Master Card and Checks with Credit Card hold are accepted.
• Rental and Credit Card authorization forms are provided for your review and signature prior to charges or confirmation of a reservation.
• Standard reservation cancellation policy:
  • Give us at least 60 days advanced notice, full refund, less a $40 administrative fee.
  • Give us at least 30 days advanced notice, one half of the deposit is returned
  • No refunds 29 or sooner days from the arrival date*
  Multiple Rooms; and Over 21 night reservations:
  • Give us at least 120 days advanced notice, full refund, less a $40 administrative fee.
  • Give us at least 90 days advanced notice, one half returned. No further refunds*
  • Full payment is required at least 60 days prior to arrival.  Not refundable*
• December / January Winter Holiday dates; Group reservations:
  • Holiday is December 18 to January 3.  Groups are 3 or more rooms.
  • Give us at least 180 days advanced notice, full refund, less a $40 administrative fee.
  • Give us at least 120 days advanced notice, one half of the deposit is returned.
  • Full payment is required at least 120 days before arrival, not refundable*
• One and Two night reservations
  • To be paid in full at time of making the reservation and are non-refundable*
• Policy Notes
  • *A non refundable payment may be returned if space is re-sold, less $40 fee. Contact the office for more detail.
  • Less night changes are prorated based on above deadlines, plus a $40 administrative fee
  • All other changes not covered above will be subject to a $40 administrative fee.
  • After Arrival, there are no date adjustments offered. "No Show" will be charged full value of reservation.
  • Any changes from the above policy must be approved in writing from the resort office
  • Credit card payments for non payment of arrival balance or any damage charges are authorized without signature.
  • Rates and policies are subject to change.
• Accommodation Notes - FAQ
  • Check-in is 2 PM, Check-out is 11 AM. Feel free to come early, check-in and take towels to the beach.
  • Bed and Breakfast Inn suites are limited to adult guests.  Children welcome in Vacation Rentals.
  • Guests are asked to turn off lights and air conditioning whenever leaving.  Management will do so when guests forget. Oil generates 95% of Kauai electricity at this time.  We strive to be environmentally conscientious using solar hot water, available bio-degradable products, recycling program and conservation of water and electricity. 
  • Housekeeping details are shown here.  Please see link for details of housekeeping services included.

Please feel free to give us a call if you have any questions or concerns about any of the above